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Returns Policy

Need to return something?

If you are unsatisfied with your unopened and unused products and wish to return or exchange them, you can do so for up to 21 days from the order date for a full refund or exchange. All refunds will be credited back to the original payment method. Intrekit does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Intrekit return policy

    1. Item(s) must be unworn & unwashed.
    2. Items must be free of stains, makeup, deodorant or wear.
    3. Item(s) must be in the original packaging.
    4. You will be responsible for paying your own shipping costs for returning your item.
    5. Shipping costs from your original order are non-refundable. If you do receive a refund back to your original payment, the cost of shipping will be deducted from your refund as a restocking fee unless you have received a defective/damaged item.
    6. You have 21 days from the order date to make a return. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
    7. Depending on the shipping method and carrier you have selected, your return package may take severals days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
    8. All sale items are FINAL SALE and CANNOT be return for refund or exchange
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Received a defective product?

Your satisfaction is our number one priority. Damaged, defective, or incorrect items must be reported within 7 days of delivery. If in the unlikely event there is a defective/damaged product or quality concerns beyond your control, please email us at with a picture of the defect. After 7 days from the date of delivery, the product is non-refundable.

To issue a return please visit the Return Portal below.

Return Portal

Still not sure on our returns policy?

Drop us a message through our contact form or our messenger chat box below.